Terms
RETURN POLICY:
We want to make sure that your dog absolutely loves his or her
shopping experience at Chico & Milo’s Dog House which
is why we offer a 30 day guarantee under the following guidelines:
- All returns/exchanges require a Return Merchandise
Authorization Number (RMA), no exceptions will be made. Please
email us at sales@chicoandmilos.com for an RMA number prior
to your return. Return/Exchange Request. Returns or exchanges
received without a Return Authorization will be refused and
will not be processed.
- All returns/exchanges must be in original
packaging with tags attached, unused and in sellable condition.
- If an item arrives damaged or defective you
must contact us within 48 hours of receipt.
- RETURN EXCEPTIONS: All beds, carriers,
mats, blankets, special orders, belly bands, and panties are
FINAL SALE. No exchanges or returns will be accepted,
no exceptions! This policy has been implemented due to health
reasons and dogs' aversions and tendencies to mark products
that have the scent of another animal on them. We want to ensure
that all of these products are unused for your pet!
- All clearance and sale items are final
sale.
- We offer one FREE exchange per item. A $12
handling fee will be applied for any subsequent exchanges for
that item. We will cover the shipping of the first exchange
out to you as well. We do not reimburse the shipping charges
for returning the item to us.
- Please read the item descriptions carefully
before ordering. Some of our items are custom ordered or not
otherwise eligible for returns/exchanges.
- Shipping and handling charges are not refundable.
- Please allow one billing period for any refunds
to appear on your credit card statement.
- For your security, please return your items
with an insured courier (e.g., FedEx, UPS, USPS Parcel Post)
and retain your receipt. Chico & Milo’s is not responsible
for items damaged or lost in transit.
- Any item returned without a Return Authorization
Number will NOT be processed and will be returned to customer
at customer's own expense and/or additional restocking fee of
25% will be incurred.
SHIPPING INFORMATION:
Orders will normally ship within 1-2 business days of order placement.
However, many of our items are made to order and shipping can
range anywhere from 2-8 weeks on those items.
We ship using USPS, Priority Mail. We offer Ground,
2 Day, and Overnight Express options.
Chico & Milo’s offers a $5.99 flat
rate shipping cost (for standard shipping only) for any size order!
Order one item or order a bunch, it’s all just $5.99!
- Flat rate applies to Standard Ground shipping
to one address per order in the Continental U.S.
- At this time, we are unable to ship to international
addresses, Alaska/Hawaii, APO addresses or US territories.
- Many of our items ship direct from the manufacturer
and ship via UPS, DHL, FedEx or US Postal. Please inform us
if your shipping address cannot receive packages from a certain
carrier.
- Estimated ship times are provided on the individual
product pages for your reference.
- If you need rush shipping on your order please
call us for availability and costs.
- If you order more than one item and one or
more of your items are backordered, your in-stock item(s) will
be shipped per our normal processing time. Your backordered
item(s) will be shipped separately at no additional charge when
they become available.
- Incorrect or undeliverable addresses and refused
shipments resulting in an item being "returned to shipper"
will be charged for actual shipping fees.
- Undeliverable packages which require reshipment
at the customer's request, are subject to a reshipment charge
equivalent to the original shipping fees. This includes refusal
of a package, unclaimed packages, or misinformation on the part
of the customer. Should we be unable to reach the customer for
resolution, a 25% restock charge will be applied and store refund
will be issued for the balance. Shipping and handling is non-refundable.
- Orders that received free shipping as part
of a promotion and are later returned or exchanged are subject
to $5.99 shipping fee.
SALES TAX:
Orders shipped to an address inside the State of Texas will be
charged 8.25% sales tax.
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