Terms

RETURN POLICY:
We want to make sure that your dog absolutely loves his or her shopping experience at Chico & Milo’s Dog House which is why we offer a 30 day guarantee under the following guidelines:

1. All returns/exchanges require a Return Merchandise Authorization Number (RMA), no exceptions will be made. Please email us at sales@chicoandmilos.com for an RMA number prior to your return. Return/Exchange Request. Returns or exchanges received without a Return Authorization will be refused and will not be processed.
2. All returns/exchanges must be in original packaging with tags attached, unused and in sellable condition.
3. If an item arrives damaged or defective you must contact us within 48 hours of receipt.
4. A store credit will be issued to you upon receipt of your returned item. You will have 6 months to use the store credit. We do not issue refunds.
5. RETURN EXCEPTIONS: All beds, carriers, mats, blankets, special orders, holiday merchandise, belly bands, and panties are FINAL SALE. No exchanges or returns will be accepted, no exceptions! This policy has been implemented due to health reasons and dogs' aversions and tendencies to mark products that have the scent of another animal on them. We want to ensure that all of these products are unused for your pet!
6. All clearance and sale items are final sale.
7. We offer one FREE exchange per item. A $12 handling fee will be applied for any subsequent exchanges for that item. We will cover the shipping of the first exchange out to you as well. We do not reimburse the shipping charges for returning the item to us.
8. Please read the item descriptions carefully before ordering. Some of our items are custom ordered or not otherwise eligible for returns/exchanges.
9. Shipping and handling charges are not refundable.
10. For your security, please return your items with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Chico & Milo’s is not responsible for items damaged or lost in transit.
11. Any item returned without a Return Authorization Number will NOT be processed and will be returned to customer at customer's own expense and/or additional restocking fee of 25% will be incurred.

SHIPPING INFORMATION:
In-stock orders will normally ship within 1-2 business days of order placement.

However, in order to offer you the wide array of choices that we do, almost all of our breed specific gifts are made to order and shipping can range anywhere from 2-8 weeks on those items.  Please note, however, that many of our breed specific items do ship within 2-3 business days.  For the most part, any non-flag item without a product ID number in its description does have a short turnaround time.

Please allow 3-4 weeks for shipping on all beds and blankets as these items are also custom made at time of order.  Since these are not factory made items and instead are individually sewn, this provides you with the ulimate in quality for both you and your dog. 

We ship using USPS, Priority Mail. We offer Ground, 2 Day, and Overnight Express options.

Chico & Milo’s offers a $5.99 flat rate shipping cost (for standard shipping only) for any size order! Order one item or order a bunch, it’s all just $5.99!

• Flat rate applies to Standard Ground shipping to one address per order in the Continental U.S.
• At this time, we are unable to ship to international addresses, Alaska/Hawaii, APO addresses or US territories.
• Many of our items ship direct from the manufacturer and ship via UPS, DHL, FedEx or US Postal. Please inform us if your shipping address cannot receive packages from a certain carrier.
• Estimated ship times are provided on the individual product pages for your reference.
• If you need rush shipping on your order please call us for availability and costs.
• If you order more than one item and one or more of your items are backordered, your in-stock item(s) will be shipped per our normal processing time. Your backordered item(s) will be shipped separately at no additional charge when they become available.
• Incorrect or undeliverable addresses and refused shipments resulting in an item being "returned to shipper" will be charged for actual shipping fees.
• Undeliverable packages which require reshipment at the customer's request, are subject to a reshipment charge equivalent to the original shipping fees. This includes refusal of a package, unclaimed packages, or misinformation on the part of the customer. Should we be unable to reach the customer for resolution, a 25% restock charge will be applied and store refund will be issued for the balance. Shipping and handling is non-refundable.
• Orders that received free shipping as part of a promotion and are later returned or exchanged are subject to $5.99 shipping fee.

SALES TAX:
Orders shipped to an address inside the State of Texas will be charged 8.25% sales tax.